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Frequently Asked Questions / Policies

Notice: If you are a company and you are interested in licensing my art, please e-mail me at angelart@hollydurrart.com

Frequently Asked Question

Do you draw art for free or give away art for free ?

I'm very sorry, but no. Sadly I don't make much money selling art these days and everything I make goes into art supplies and packing. The only art I give away is to people I know and feel lead by God to give. I get e-mails from time to time from people wanting me to draw them free art. If you really want to own one of my originals and can't afford it, you always have the option of purchasing one of my prints or save the money and then buy one.

What is your usage policy ?

Updated fall 2008 First off, Absolutely NO HOT LINKING to my images. I can track any site linked to my images through my web hosting package. I will utilize DMCA law to have your site shut down. If you wish to show my work on your myspace page, etc. Please save the image on your computer and upload it to your website or my space. Make sure to give me credit and to put a hyper link to my site. Holly Durr's artwork can not in no means be reproduced into anything to make money, products, prints, or copycats unless fan art and stated as fan art. Fan art can not be sold. (If you make fan art please let me know, I would love to see it) Holly's art has been registered in the U.S Copyright Office. Please read the Terms of Use for free psp tubes, to read more information on what I allow and don't allow.

A note to Groups wanting to use my art: Update June. 25, 2009
My Helpers & I are very busy working hard to bring out tubes for sell on this site. I also have free tubes available now. Please read Terms of Usebefore downloading.

Do you accept commissioned art ?

I am now excepting commission work, click here for more information.

If I buy Holly's original art, can I make prints of them ?

No, buying artwork does not mean that you are buying the rights or own the rights to that piece and it does not mean that you can reproduce it. All of my art is registered at the Copy Right Office located in D.C. at the Library of Congress. I register my work in batches for $45.00 before I release them to the public.

Sorry, but no.

Can I make stationeries, note cards, or etc. of Holly's art for my own personal use?

Sorry, but no. Holly has been getting more and more request from customers and PSP groups to use her art to make note cards, stationeries, etc. ( for there own personal use), because they don't have the wall space or room for anymore art. Because of this Holly will be bringing out new products for her customers. to be updated on these new products.

What is your privacy policy ?

We never gives away your personal information. Visit www.paypal.com to see their privacy policy.

Children

Holly's art is family friendly. This means that their will never be any nude art on her website, (note: Because Holly has no control over  advertisements in her guestbook she can not  guarantee that they will be appropriate for children to view or links to other sites are appropriate for children to go into, the safe thing is for parents to monitor there children while on the web).

What is your payment options do you have ?

Our order form is through Paypal. When you go to check out just follow the simple instructions. Don't have a Paypal account? You don't need an account. Pay securely using one of the following Credit Cards: Visa, Mastercard, Discover, AMEX, Paypal E-Check.

Note: All E-Checks must be cleared before item is shipped. It usually takes 4 days for e-checks to clear.

What is your shipping options do you have ?

We only ship ground (usually Priority Mail or First Class.)

Packaging

Holly and help, packages orders as best as possible and in a manner that will protect artwork inside. I try to recycle any packaging materials I receive from art supplies and other places. I usually package art with one of the following: backing, clear acid-free plastic sleeves, {extra support (usually for original art) backing, foam core board and thick card board } bubble wrap, and foam wrap.

How long will it take for me to receive my package ?

General Orders/ Rush Shipping

Because Holly is just starting out in the "art business", she has no employees, only the occasional family to Volunteer, and does not offer rush shipping. Holly will try to get orders out as soon as humanly possible. Depending on the amount of orders received in a day, it may take two to three, days before shipped out, if not sooner. After shipped, it might take two to three weeks to get to destination.

How much is shipping  and handling ?

Cost of Shipping and Handling in US

Shipping and Handling is free

Cost of Shipping International

$0.01 USD - $10.00 USD $3.50 USD
$10.01 USD - $15.00 USD $4.50 USD
$15.01 USD - $30.00 USD $6.50 USD
$30.01 USD - $100.00 USD $9.00 USD
$100.01 USD - and up $12.00 USD

What is your return policy on Original Art ?

Us Orders, If you are not satisfied with your original art purchase you may return the item 7 days within post marked date. You are responsible for shipping and handling.

International orders, Sorry no exchanges or refunds on originals, all sells are final.

Return Policy on Commission Work/ Unpaid Commission work

Once I buy supplies for your commission or start (which ever comes first), Deposits are non refundable. When I am finished and you see the final product, if you are not satisfied with how it turned out, you do not have to purchase it, but take note your deposit is non refundable. If you do not purchase or pay for the commissioned art with in 30 days, the piece will be sold to another party on this website, eBay or where ever I wish to sell it.

What is your return policy on prints and other products?

Art Damage in the Mail:

If you receive print that is damage in the mail, you will need to contact me at angelart@hollydurrart.com to exchange for a new print. You have 7 days from the postmarked date to do so.

Wrong Item

If you receive the wrong item, please e-mail at: angelart@hollydurrart.com    I will take swift measures to correct our mistake. You have 30 days from postmarked date to do so.

Dissatisfied Print or item Orders

(US orders Only) If you are dissatisfied with your order, we will only exchange your item/print for another, but you will be responsible for shipping the item back. You have 7 days from the postmarked date to do so.

(International Orders) All sells on items and prints are final.

How do your prints come ?

Prints come acid-free and come with acid-free backing in a clear acid-free plastic sleeve. She uses a Epson Printer with archival quality inks to reproduce of her fantasy art prints. Epson prints will last up to 100 years with correct lightly. They will last up to 200 years in a photo album. Hands of the Fiddler and Harvest L.E. Prints are reproduced at Fairmont Printing Company. .

Some Fantasy Prints have a white border around them (about a half inch on all four sides) so they can be measured and cut to fit a 8 x 10 frame if you prefer not to matt your prints.

Note, due to not having control over your lighting condition and where you hang your artwork in your home or business, Holly can not guarantee prints will not fade over time, but with proper display and UV filter glass prints will last for many years.

Will you tell me more about your originals ?

 Artwork is completed on one of the following; acid-free watercolor paper, acid-free vellum, acid-free stonehenge paper. Medias that she uses are; Prisma Colored Pencils (main media), Watercolors, Acrylics, Pen and ink, Airbrush, and Graphite. It takes anywhere from one day to several weeks to complete a piece of artwork.

How do you come up with your ideas ?

Well where should I start first. Hmm. I get a lot of my ideas from scriptures in the bible. That might sound strange to some people, but I am a Christian. Sometimes I come up with a idea and do a series baste on that one idea. For example. I might come up with a red angel and decide to do a whole series of colors, such as blue angel, purple angel, etc. You can always incorporate your hobbies or interest in your drawings, For example, you might enjoy ice skating. You could draw a angel or fairy ice skating.

Does music help your creative process ?

Yes ! I listen to different types of Christian music, depending on the project I'm working on. I listen to Southern Gospel and Gospel Bluegrass when I'm working on my Hillbilly Fairies TM. I listen to Southern Gospel, Contemporary Christian Music, Southern Christian Rock, and Christian Rock when I draw my angels and fine art. I never listen to secular music. Some of my favorite singers and groups are;  Rebecca Saint James, Plumb, The Original Hinsins, Kingsmen, The Issacs, The Hoppers,  Third Day, Out of Eden, Zoe Girl, Barlow Girl, Super Chick, MaryMary, Rachael Lampa, Fly Leaf, Pillar, News Boys, Jars of Clay, Toby Mac/DC Talk, Inhabited, Spoken, and the list goes on ...

Do you have any other talents ?

Yes, I am very blessed to be able to sing for the glory of God. My favorite music out of any kind of music, is old church hymns. My mother and I sometimes are invited to churches and will sing, and my brother will preach. We do not sing for money, and my brother does not preach for money. We believe that the Good News of the Gospel of Jesus Christ, and our singing are our ministries, and that salvation is free to who ever will accept it.

What is your faith ?

Christian is my faith. I believe in the old and new testaments. I consider myself non-denominational and my belief's lean more towards the Apostolic belief. I  live, breath, and my art is about Jesus. To most people I would be considered a fanatic, but I feel I can't get fanatical enough about Jesus. I strive to get closer to God everyday.

Do you sale wholesale your work out to companies ?

No, not at this time.

I have more questions, can I contact you ?

Yes, you can e-mail:

angelart@hollydurrart.com

 

All Artwork, Graphics, & Content are property of Holly Durr.  No Unauthorized Usage Allowed. Copyright © 2003 - 2007